DELIVERY & RETURNS


DELIVERY

We offer a free delivery service with no minimum order required for all customers and orders. Your order will be dispatched within one working day via a courier service or Royal Mail depending on the size of your order and delivery location. Customers will receive an email once your order has been dispatched with tracking information.

If you are ordering for multiple people going to one location, we will package and label all items separately for everyone and send in one box. All deliveries will come with a delivery note which will list all delivered items.

RETURNS

We offer a free returns service to all customers if your order has been delivered to a care home, nursing home or assisted living accommodation.

If you need to return items back to us, please contact us so we can collect the required information for the returns. We will either send you out a pre-paid postage envelope for you to return the item via the post office or we will organise a courier to pick the items up directly. This will depend on the size of your returns.

All items are eligible to be returned providing they remain in their original packaging or with their original labels. Underwear products cannot be tried on and returned due to hygiene reasons.